SHIPPING POLICY

AUSTRALIA ONLY:

Standard Shipping (3-5 Business Days) is $10.00 with each order. 

Express Shipping (1-2 Business Days) is available for $15.00 with each order.

Delivery Times are an estimate only.

For INTERNATIONAL ORDERS, please email trinadee@neoluxe.net.au and we will do our very best to assist

RETURN POLICY

Customers who received an Item with a manufacturing fault or an incorrect item to the item ordered are entitled to either a full refund or replacement, please contact trinadee@neoluxe.net.au if this has occurred before sending the item back. 

If you are not happy with your purchase, full priced items or items using discount codes can be returned for a Store Credit as we do not refund for change of mind.  Store Credits expire within 12 months, and can be used on any item online. Once your return is received processing time can take 3-4 business days.

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PAYMENT METHOD

We accept all major credit cards and PayPal.

WHOLESALE INQUIRIES

For wholesale enquiries, please email: trinadee@neoluxe.net.au